1. Introduction
Welcome to DesignSynq. These Terms & Conditions ("Terms") form a binding agreement between you ("Client", "you") and DesignSynq ("we", "us", "our"). They apply to your access and use of our website at designsynq.com, and to any services we provide including but not limited to web design, e-commerce development, hosting coordination, maintenance, and consultancy. By accessing our website, requesting a proposal, signing an agreement, or otherwise engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
These Terms set out the scope of our services, responsibilities of both parties, payment terms, intellectual property rules, confidentiality obligations, limitations of liability, and other legal provisions necessary to govern our professional relationship. They are intended to be clear and practical for service delivery while providing the necessary protections for both client and provider. If a separate Project Agreement, Proposal, or Statement of Work is executed, that document will govern the specifics of the project; these Terms supplement and form part of that agreement unless explicitly overridden in writing.
2. Definitions
For clarity, the following terms used throughout these Terms have the meanings specified below. "Agreement" means any contract, proposal, invoice, or Statement of Work issued by DesignSynq and accepted by the Client that sets out the scope, deliverables, schedule, and fees. "Services" means any work we perform including design, development, integrations, consulting, SEO, content assistance, deployment, or maintenance. "Deliverables" are the tangible outputs delivered to the Client such as website files, graphic assets, source files, or documentation. "Third-Party Services" refers to any plugins, hosting providers, analytics tools, payment gateways, or external software products integrated into the final solution.
These definitions help avoid ambiguity. Where these Terms conflict with a signed Agreement, the specific terms of the signed Agreement shall take precedence. However, if the Agreement is silent on an issue, these Terms will apply. We encourage clients to read both the Proposal and these Terms carefully and raise any questions before work begins.
3. Services Offered
DesignSynq offers a suite of digital services aimed at building and maintaining modern, conversion-focused websites and online stores. Our typical offerings include: custom responsive website design and front-end development, e-commerce store setup and optimization (Shopify, WooCommerce, or headless commerce options), WordPress and CMS configuration, UX/UI design, content strategy and basic copywriting support, performance optimization, search engine optimization (technical and on-page basics), integration with third-party services (CRMs, payment processors, fulfilment platforms), and ongoing maintenance and security updates.
Each project begins with scoping — understanding business goals, audience, technical requirements, content needs, and launch expectations. Based on the discovery, we provide a Proposal or Statement of Work that lists deliverables, milestones, acceptance criteria, timelines, and fees. The Proposal is the primary reference for what is included; anything not explicitly listed is considered out of scope and will require a change order or separate quote. For recurring services like maintenance, we provide clear package descriptions and a Service Level Agreement (SLA) where necessary, outlining response times for support and specific tasks covered.
We aim to provide solutions that are accessible, fast, and secure. While we can recommend hosting, domain registration, and third-party tools, the cost of third-party licenses and subscriptions is generally paid directly by the client unless the Agreement specifies otherwise. We also offer training and handover documentation so clients can independently manage their sites post-launch when appropriate.
4. Project Process & Timelines
A clear, predictable process is essential for successful project delivery. Our standard project workflow typically consists of: discovery and requirements gathering, proposal and contract signing, deposit payment, wireframes and design mockups, iterative design reviews, front-end development, back-end/integration work, testing (functionality, performance, cross-browser and device checks), content population, client review and acceptance, launch, and post-launch support. Each phase has defined acceptance criteria and approval points to avoid scope creep and confusion.
Timelines provided in Proposals assume reasonable client cooperation, including timely access to brand assets, content, feedback, and third-party accounts. If a client delays providing required information, approvals, or access for an extended period, we reserve the right to pause the project timeline and charge for any additional rescheduling or expedited work required to meet revised deadlines. We will communicate any schedule changes in writing and propose new delivery dates.
For complex integrations or enterprise-level work, additional due diligence and security assessments may be required; these can affect lead times and costs. Where a fixed deadline is critical (e.g., product launch, marketing campaign), the client must notify us at the scoping stage so we can allocate resources and agree on realistic milestones — often a higher priority or rush fee is necessary to guarantee a strict launch date.
5. Payments & Fees
Our proposals specify project fees, deposit requirements, milestone payments, and payment methods. Standard practice requires a non-refundable deposit (commonly 30% to 50%) to commence work, with the balance due on completion or per agreed milestones. For ongoing monthly services (maintenance, hosting management, retainer support), invoices are issued at the start of the billing cycle and are payable according to the agreed billing period.
Payment methods accepted are listed on invoices and may include bank transfer, credit/debit card payments via a secure processor, and other electronic payment services. All fees are quoted exclusive of VAT or other applicable taxes unless explicitly stated. Late payments may attract interest or a late payment fee as set out on invoices. We may suspend work or access to services if payments are overdue beyond a reasonable grace period. In the event of disputed invoices, clients must notify us in writing within seven (7) days of invoice receipt and continue to meet payment obligations for undisputed amounts while a dispute is resolved.
Additional work outside the scope of the original Agreement is billed at our standard hourly or project rates. Before commencing such work, we will provide an estimate and seek written approval. Refunds are not generally available for bespoke services once work has commenced and deliverables have been provided, except where required by law or stated in a specific refund clause within an Agreement.
6. Client Responsibilities
Successful projects rely on collaboration. Clients are responsible for providing timely and accurate information, content (text, images, videos), branding assets (logos, fonts, color palettes), access to third-party accounts (hosting, domain registrar, analytics, payment processors), and designated points of contact for approvals and feedback. Where clients supply third-party content, they confirm they hold the necessary rights and licenses for use. If we are required to source stock images or licensed assets on the client's behalf, the cost will be billed separately unless stated.
Clients must review deliverables at each approval stage and provide consolidated feedback in a single communication where possible to streamline reviews. Multiple, fragmented feedback cycles may extend timelines and incur additional costs. If content or access delays lead to project pauses, any additional work required to reconfigure environments or expedite tasks later will be charged at our prevailing rates.
The client must also ensure that the content they provide complies with applicable laws (e.g., copyrights, trademarks, data protection regulations). We are not responsible for verifying the legal compliance of client-supplied materials unless the Agreement specifically includes compliance review services.
7. Revisions & Approvals
Each project includes a specified number of revision rounds as stated in the Proposal or Statement of Work (for example, two rounds of design revisions and one round of development fixes). Revisions should focus on refining or clarifying feedback rather than introducing substantial new features or requirements. Requests that materially change the project scope (new pages, major functionality, or platform changes) will be treated as change requests and quoted separately.
Approval of deliverables is formalized by the client sign-off at key milestones. Sign-off confirms acceptance of work done to date; after sign-off, further changes are managed via change requests. Where a client does not provide sign-off within a reasonable time (as defined in the Agreement), we may consider the deliverable accepted and proceed to the next project phase. For launches, the client authorizes us to publish the site once final payment is received and final approval provided.
8. Intellectual Property
Intellectual property rights in any materials created specifically for the Client (final delivered design files, published site code, graphics) are assigned to the Client upon receipt of full payment, unless otherwise agreed in writing. We retain ownership of our pre-existing materials, tools, templates, frameworks, and code libraries used to build the project, though a license to use those components is granted to the Client as part of the deliverables. This allows us to continue improving our processes while ensuring clients have the rights they need to operate and update their sites.
If the project uses third-party licensed components (stock imagery, premium plugins, fonts, or themes), the Client is responsible for complying with the third-party license terms and for any direct licensing payments required. We will notify the Client of any such dependencies and provide guidance on licensing where possible. We may request permission to include the completed project in our portfolio and marketing materials; clients can request non-disclosure or white-label arrangements in writing for an agreed fee.
9. Website Content & Use
The client is responsible for the content published on their website, including accuracy, legality, and suitability. We can help by providing content templates, editorial guidance, and basic copy editing if included in the scope, but we do not provide legal advice and cannot ensure compliance with laws such as advertising regulations, consumer protection, or specific industry standards. For websites that collect personal data, the Client must ensure the site has a privacy policy and complies with applicable data protection laws (e.g., GDPR, local privacy laws); we can implement privacy policy pages and cookie banners if included in the project scope.
Content that is defamatory, infringing, obscene, or otherwise unlawful must not be uploaded. If we become aware of content that violates third-party rights or legal provisions, we may suspend or remove such content pending clarification and client instruction. Clients agree to indemnify DesignSynq against any claims, damages, or losses arising from content supplied by the client that infringes third-party rights or violates applicable laws.
10. Third-Party Services
Many modern websites rely on third-party services (e.g., hosting, monitoring, analytics, email providers, payment gateways, plugins). Where our work integrates or depends on third-party products, those products’ own terms and privacy policies apply. We will not be liable for the availability, performance, or pricing of third-party services. Clients are responsible for maintaining subscriptions to third-party services where required and for any associated costs.
We will advise on recommended third-party solutions and — when requested — assist with setup and configuration. However, unless specifically included in the Agreement, ongoing support for third-party services (such as resolving outages, debugging proprietary APIs, or negotiating vendor contracts) is not included in standard maintenance and will be charged separately.
11. Confidentiality
We treat client information with care. Confidential information includes non-public business information, specifications, pricing, strategies, or materials clearly marked as confidential. We will use confidential information solely for the purpose of performing the Agreement and will not disclose it to third parties except with prior written consent or as required by law. Our team and subcontractors are bound by confidentiality obligations.
Clients should also treat our proposals, pricing structure, internal processes, and pre-built materials as confidential unless stated otherwise. Mutual confidentiality promotes trust and transparency; where clients require a formal Non-Disclosure Agreement (NDA) or more restrictive arrangements, we are willing to sign an NDA prior to exchanging sensitive information.
12. Termination & Cancellation
Either party may terminate an Agreement with written notice if the other party materially breaches the Agreement and fails to remedy the breach within a specified period. Clients may cancel a project at any time; however, the Client will be responsible for payment for work performed up to the date of termination, including any non-recoverable costs. Deposits are generally non-refundable, as they cover time and resources allocated at project start.
On termination, we will deliver completed work and any clearly identified deliverables once outstanding invoices are paid. We may also provide transitional support to move services to another provider for a reasonable fee. Termination does not absolve either party from obligations that by their nature survive termination, including confidentiality, indemnity, and liability limitations.
13. Liability Limitation
To the maximum extent permitted by applicable law, DesignSynq’s total liability arising out of or related to these Terms or any Agreement shall be limited to the fees paid by the Client for the specific project giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or business interruption.
While we take reasonable precautions to deliver high-quality work, clients should maintain backups of their content and data. Where statutory rights cannot be limited under applicable law, they will apply in addition to these Terms. Clients are encouraged to obtain appropriate insurance to cover their business risks.
14. Amendments
We may update these Terms periodically to reflect changes in our services, legal requirements, or industry practices. Material changes will be communicated to existing clients using the contact details on file, and will be effective 30 days after notice unless otherwise required. Continued use of our services after updates to these Terms constitutes acceptance of the revised Terms.
If you have concerns about proposed changes, please contact us to discuss. For active projects with a signed Agreement, changes to the Agreement itself will require written consent from both parties and will not be implemented unilaterally.
15. Governing Law
These Terms and any Agreement shall be governed by and construed in accordance with the laws of Ghana. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Ghana, unless the parties agree in writing to alternative dispute resolution such as arbitration or mediation. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
If you require specific contractual arrangements (e.g., international data transfer clauses, bespoke liability caps, or custom jurisdictional clauses) please raise these during the Proposal stage so they can be incorporated into the Agreement.
Contact & Acceptance
For questions about these Terms, or to request customized contractual language, please contact us at info@designsynq.com or via WhatsApp at +233 20 764 4667. By continuing to use our website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and any applicable Agreement.